Ordering & Customization

Q: How do I place an order?

You can start by browsing our curated collection of customizable apparel and merch. Once you find an item you like, upload your logo or design directly on the product page and follow the guided steps to place your order. 

Q. Can I choose specific colors for my logo or artwork?

Absolutely. If your design uses Pantone (PMS) colors, you’ll have the option to include them during the upload process. Just let us know how many colors are in your artwork and which PMS shades you want us to match. This step isn’t required, but providing the exact color codes helps ensure brand consistency.
If you’re not sure of the PMS colors, no problem — we’ll match the artwork as closely as possible.

Q: Can I see a proof before production?

Absolutely. We’ll send a digital mockup of your design for approval before anything goes into production. We want you to feel confident that your order will turn out exactly the way you envisioned. Nothing goes into production without your approval, unless it is an exact reorder.

Q. Can I see a sample?

Yes! We’re happy to send you a sample of an item(s) you are considering purchasing, at a much lower cost. 
 

Product, Decoration, & Artwork

Q: What decoration methods do you offer?
 We specialize in screen printing and embroidery. The available method depends on the product and your design.
Q: Can I use my own logo or design?
Definitely. Just upload your file during checkout. We accept most major formats (AI, EPS, PDF, PNG, etc.). If your logo needs a little cleanup, our design team can help at no extra cost.


Shipping & Turnaround

Q: How long will it take to get my order?
Most orders ship within 7–10 business days after proof approval.

Q: Do you ship internationally?
Currently, we only ship within the U.S. If you’re outside the U.S. and interested in working with us, reach out and we’ll see what we can do.

Q. What is your Delivery Promise?
We call it our Right-On-Time Guarantee — and yes, it’s the real deal. If we miss the agreed-upon ship date and it causes you to miss your event, you won’t pay a dime for the order. We take deadlines seriously, and we stand behind every commitment we make.
 

Account & Support

Q: Can I reorder with the same design?

Of course. We keep your design on file, so reordering is easy. Just log into your account and find your past orders, or contact our team to get started.

Q: What if I have an issue with my order?
We stand by our work. If there’s ever an issue with your order, we’ll make it right. Contact us within 7 days of receiving your shipment and we’ll find a solution ASAP.

Q: How do I get in touch with someone?
You can reach us by email, phone, or live chat. We’re real people who love branded merch—and we’re here to help every step of the way.

Q. Is it possible to update or cancel my order?
Yes — as long as your order hasn’t entered production, you’re free to make changes or cancel. Once customization begins and your logo has been applied, the order is final and can no longer be modified or refunded.
If you need to make an adjustment, just reach out to our team as soon as possible — we’re here to help and will do our best to accommodate any updates. 

Payment:

Q. What type of payments do you accept?
We accept all major credit cards!

Q. What if I receive more or less than I ordered?
Typically in our industry you are charged for any 'overruns' – we don't! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.

Q. Do I have to pay a setup fee?

For certain products, a one-time setup fee may apply. This covers the cost of preparing the equipment needed to decorate your item with your logo — such as creating a screen, mold, or digital template. It’s a production cost, not an artwork or design fee.

The good news? If you reorder the same item with the exact same artwork, that setup fee is waived.