Our 100% Satisfaction Guarantee

At Double Exposure, every product we make is custom-crafted for you. We stand behind our work completely. If your order arrives with a production error, a print defect, or doesn't match the approved proof — we will make it right. No runaround, no fine print.

If we made a mistake, we fix it. Full reprint or full refund — your choice.

What We Cover

Errors on Our Part

We will reprint your order at no charge or issue a full refund if your order has any of the following:

• Imprint or embroidery that differs from your approved proof
• Incorrect garment style, color, or size from what was ordered
• Misprints, ink bleeding, cracked or peeling graphics
• Defective blanks (holes, tears, stains, or material flaws)
• Incorrect quantity delivered - you are only charged for what you receive

To initiate a claim, contact us within 15 days of receiving your order. A photo of the affected items and your order number will help us resolve your issue as quickly as possible.

What We Cannot Cover

Because every item is made specifically for you, we are unable to accept returns or exchanges for the following:

• Customer-submitted design errors (incorrect spelling, logos, or file issues in your own artwork)
• Size selection mistakes by the customer
• Change of mind after an order has entered production
• Color variation within normal printing tolerances (slight shade differences between screen preview and physical print are expected)

We encourage every customer to review the digital proof carefully before approving. Once you approve your proof, production begins and we are not able to accommodate design changes.

How to Submit a Claim

Getting help is simple. Here's what to do:

1. Step 1: Email us at info@double-exposure.com.
2. Step 2: Include your order number and 2–3 clear photos of the issue.
3. Step 3: Our team will respond within 1–2 business days with a resolution — reprint or refund, your choice.

If a physical return is required, we will provide a prepaid return shipping label. You will never pay out of pocket to send back an item that has a confirmed production defect.

Order Cancellations & Changes

You may cancel or modify your order at any time before production begins. Once your proof has been approved and the order is sent to production, cancellations and changes cannot be accommodated.

If you need to cancel, please contact us as soon as possible. We will do everything we can to catch your order in time.

Refund Processing

Approved refunds are processed to the original payment method within 5–7 business days. You will receive a confirmation email when your refund has been issued.

Store credit is also available as an alternative to a cash refund and may be applied to any future order.